Refund policy

In Store Purchases

Items may be returned with receipt within 30 days for full refund if items are in re-sellable condition.

No returns on medications or unsealed items.

Dry kibble or raw food must be returned in original packaging and more than 50% full. No open can returns.

Returns must be made in store and can be made at any K9 Loft location.

Select sale items are final sale.

 

Online Purchases

All online purchases will be delivered to the shipping address provided. If no one is available to receive the order, we will leave the order at the front door/entrance.

Items purchased at k9loft.com may be returned at any K9 Loft location.

Refunds will be processed within 48 hours of K9 Loft's receipt of returned item(s).